Level 1
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- User Management
- Backup – Restore Services
- Basic Server Management
- Email & Outlook Configuration
- User On Boarding – Off Boarding
- Incident & Request Management
- End User Application Management
- Printing & Peripherals Management
Cloud Management Services
Level 2
-
- Change Management
- Server Patching & Upgrading
- Knowledge Base (KB) Creation
- Hardware Vendor Management
- Incident & Request Management
- Server Provisioning & Retirement
- Report Generation for Problem Incidents
- Change Report & Procedure Documentation
Level 3
-
- Cluster Management
- Release Management
- Availability management
- Proof of Concept (PoC) Build
- Solution Plan for Problem Incident
- Scope & Procedure Documentation
- New Capacity Planning & Management
- Knowledge base (KB) Portal Management
