At Rackspace,You Find Team of specialists
- always-ready
- always-accountable
- always-helpful
That embody Fanatical Support®.
Rackspace capabilities at a glance.
- 3,000+Cloud Engineers
- 300,000+Customers
- 120+Countries
- 200+Microsoft Certified Professionals
- 165+Cisco Certified Professionals
- 160+Red Hat Certified Engineers
- 149+VMware Certified Professionals
Easy To Grow
A full portfolio of scalable solutions enable you to develop applications on a hybrid cloud that grows with your business.
Managed Support
Rackspace’s Fanatical Support is available 24x7x365 with access to thousands of expert engineers to assist you whenever you need it.
Highly Motivated Team
- We’re the managed cloud with a human touch,/li>
- Every Rackspace employee (a.k.a. “Racker”) is dedicated to delivering Fanatical Support, no matter how large or small your organization.
- The Fanatical Jacket Award is given to Rackers who’ve gone above and beyond—putting their expertise and creativity to work building the finest “do-it-together” managed cloud experience for our customers.
Global Infrastructure and Uptime Guarantee
- When it comes to your online presence, you rely on fast and reliable content delivery. That’s why we build our global infrastructure to deliver top speeds, while providing industry-leading service-level agreements that promise
- Networks will be available 100% of the time (excluding planned or emergency maintenance).
- HVAC and power will be functioning 100% of the time in a given month.
- Hardware components will function correctly, or we’ll replace them at no cost to you.
- Highly trained specialists run our infrastructure, which uses the latest technologies and resides in enterprise-grade data centers positioned across the globe in Chicago, Dallas, Northern Virginia, London, Hong Kong, and Sydney.
Physical security
- Keycard protocols, biometric scanning protocols, and around-the-clock interior and exterior surveillance
- Access limited to authorized data center personnel—no one can enter the production area without prior clearance and appropriate escort
- Every data center employee undergoes thorough background security checks
Conditioned power
- UPS (Uninterruptible Power Supply) for all servers
- N+1 redundant UPS power subsystem, with instantaneous failover if the primary UPS fails
- If an extended utility power outage occurs, our routinely tested, onsite diesel generators can run indefinitely
Precision environment
- N+1 redundant HVAC (Heating Ventilation Air Conditioning) system ensures a duplicate system immediately comes online in the event of an HVAC system failure
- Every 90 seconds, all air is circulated and filtered to remove dust and contaminants
- Advanced fire suppression systems
Network
- Dedicated exclusively to our customers
- Always high-performance bandwidth
- 9 network providers, for multiple redundancies
- 219 CDN edge locations on 6 continents optimize content delivery
- Fibre carriers enter at disparate points to guard against failure
- Fully redundant, enterprise-class routing equipment only
- Network topology and configuration automatically improves in real time
- Configuration, co-developed with Cisco, guards against single points of failure at the shared network level (extendable to your VLAN environment)
- Cisco and Arbor Networks work with us to continually improve monitoring and security
- Network and security teams must be certified and thoroughly experienced in managing and monitoring enterprise-level networks
- Our Certified Network Technicians are trained to the highest industry standards
100% Network Uptime Guarantee
Your business depends on reliable uptime. That’s why we design and build our network for solid reliability—and back it with a 100% Network Uptime Guarantee.
Network Guarantee
We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.
Infrastructure Guarantee
We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.