IT Service Desk
We offer multilingual Service Desk services across the complete spectrum- from basic IT helpdesk to Enterprise Level service desk solutions. This includes complete End-To-End service lifecycle management such as Server & Network monitoring with pre-emptive action , IT security, and Identity & Access management. By adopting ITIL best practices, we server you incident management, request, problem, configuration and change management to drive higher levels of IT service management performance while keeping the costs lower. We Call it Service Desk 2.0 (second generation) by enabling automated consolidation and integration of disparate IT helpdesks into an enterprise desk. Industry standard tools and our in-house platforms power this automation adopting ITIL standard Third Party Tools from Alliance that offers most of the Open sources and Customer Centric approach.
Converged Network Services (CNS).
A communication solution is only as solid as the infrastructure behind it. Before you implement a Unified Communications solution, your network must be ready to support the convergence of real-time communications with legacy data traffic, while ensuring the clarity of the media stream for Video and Voice over IP (VoIP) applications.
We offer consulting to reduce the overall expenses and leverage Unified communication solution enabled business processes. By converging voice, data, video, messaging, and other applications on a single data network, you experience enhanced employee productivity, simplified management, higher security, cost reduction, and ease of collaboration implementing best practices in-place unlike Quality of Service (QoS). We build an IT Infrastructure to enable seamless communication with inherent convergence capabilities. Our complete and comprehensive Converged Network Services for converged network solutions and delivery are further enriched by our alliances like Cisco, Juniper, Brocade ,F5, Riverbed, HP, Alaxala, Avaya, Genesys, Checkpoint, Extreme, 3Com and Blue Coat.
Be confident of the success of your converged communication implementation. Trust SPS to scrutinize and remediate your WAN configuration and readiness, LAN capacity and configuration, protocol support and network performance.
Enterprise server Management
Not only are you responsible for day-to-day IT maintenance, but you’re often tasked with meeting higher-level business objectives. The problem? Many organizations don’t have the necessary resources, which means your staff may be stretched too thin or not accomplishing what it needs to do. <>’s Enterprise Server Management can free up your IT resources by proactively handling the daily maintenance and management of your operating environments, while enabling complete visibility into system and application performance. <>’s Managed Server solutions include monitoring, patching, and trouble resolution for your physical and virtualized servers.
KEY POINTS
- Free up your IT resources with our Managed Server solutions
- Our solutions include monitoring and troubleshooting your servers
- Enable complete visibility of your server and application performance
- Our SLA offers 99.9% availability
Benefits include
Operating System management and monitoring with a 99.9% availability SLA
- Operating system expertise from certified specialists
- Resilient support infrastructure designed for enhanced reliability
End User Computing Services
End User Computing Services (EUC) enable seamless transformation of the end-user computing landscape from its predominant environment to top-notch environment through best practices to increase end-user productivity. Intelli-Help’s team of experts and their in-house tools such as MSPs , MDM, MS Solution Accelerator and compliance in the enterprise and efficient migration to keep pace with the changing trends in today’s technology.
The biggest challenge for the Businesses is due to lack of highly of desktops based environment . When technology become obsolete, it leads to strenuous efforts & time-consumption while them management lifecycles remain equally complex. In addition to this high overheads of multiple vendors and large ownership costs crafts dilemma for Businesses find it simplify from unbending support structure to meet the SLA requirements and to comply with standard security guidelines.
With Intelli-Help’s end user computing services, businesses can now boost elasticity, discernibility, transparency, manageability and approachability of infrastructure with minimized TCO and resolution time.
Business Availibility
Business increasingly depends on 99.99% Available infrastructure. It is changing focus form your goal to run your business than IT infrastructure Management. At Intelli-Help, we focus to make sure your Business is Available 24x7x365, round the world. Carving the Services such as cloud and converged infrastructure solutions in addition to traditional services such as managed data center and mainframe operations.
Intelli-Help’s provides the technology direction for mission-critical data center services, which ensure high availability and business service resiliency for enterprise customers.