• Improve quality of service
• Higher availability of systems, stable environment
• Reduce incidents caused by changes, reduce operational costs
• Reduce operational risks
• Enhanced custom knowledgebase for faster resolution
• Batch Monitoring and Processing

• Implementation of Information Technology Service Management and Information Technology Infrastructure Library (ITIL) concepts and policies (refer For More Info )
• Development of infrastructure strategy and IT operational policies, standards, and processes tailored to agency or department missions
• Development of infrastructure and operational requirements in all phases of the system development life cycle
• Development of asset management processes that support the provisioning, tracking, reporting, ownership, and financial status of IT assets
• Data center operations, consolidations, and relocations; planning, implementing, and testing for disaster recovery; daily operations and data center management, including server and systems migrations
• Service desk, help desk, and call center development, implementation, operations, and process improvement
• Service level management through the development of processes, people, technology, and service level and operating level agreements
• Technical strategy, architecture, and design incorporating emerging technologies such as virtualization, cloud and utility computing, IP telephony, and IPv6 planning and migration
• Infrastructure and operations security, such as network and application firewalls, authentication, identity and privilege management, and intrusion detection and prevention
• Beyond technical deliverables, assist with various road shows, Technical Exchange Meetings (TEMs), and conferences to promote the importance of a solid infrastructure.

Translating business objectives into IT infrastructure needs The most difficult part of infrastructure engineering is identifying the infrastructure requirements that form the basis for the physical environment, system, and application development process implied by the sponsor’s business objectives. Business objectives, by definition, are not technological. Deriving the technical requirements for the IT infrastructure needed to support business objectives is a critical technical contribution. For example, translating a business need for enhanced distributed capabilities may require developing a Network Design guide that maps the technical principles for switching (e.g., VLANs, Ethernet, STP), routing (e.g., RIP, EIGRP, OSPF, ISIS, BGP), Quality of Service (QOS), and wiring/physical infrastructure to the business objectives. With such a guideline, clients can make technically supported decisions to meet their objective

Governance – Because infrastructure supports the entire range of an enterprise’s IT needs, it requires broad coordination to continuously monitor and facilitate the performance and modernization of infrastructure projects across the enterprise. Governance defines the relationships among the Systems Development Life Cycle Management (SDLCM) methodology, Information Technology (IT) Capital Planning, Security, and Enterprise Architecture (EA) requirements and processes for deliverables and key phases. Plan for significant investments of time and resources in governance boards, outreach programs, and socializing change. articles.)

Infrastructure evolution – Infrastructure engineering is distinguished from other IT efforts by the almost absolute necessity of incremental evolution. Infrastructure evolution is influenced by the transformation of business and technological needs. It is extremely rare for an enterprise to be able to switch from one infrastructure to another in one fell swoop. Plan and organize based on incremental change. Provision for operating both old and new infrastructure components in parallel.

Service level agreements – Because the infrastructure supports the entire enterprise, it is impractical and inappropriate to organize interfaces around traditional interface control documents. Users (and potential users) of an infrastructure or shared core function demand a different kind of performance guarantee based on the one-to-many relationship between the owners of the infrastructure or shared function and their customers. This guarantee is captured in a service level agreement (SLA) that documents the expected performance and behavior of the infrastructure for use. Because the SLA is, in effect, an internal contract between the infrastructure and its users, infrastructure engineering must provide for precise measuring, monitoring, and reporting of the function’s behavior in the design and in the operation—to the degree that the SLA can be enforced. This requires significantly more detail and rigor than is usually applied to just developing an infrastructure by itself.

Versioning and provisioning – Our sponsor’s enterprise is usually large, complex, and widely distributed. As a consequence, it is virtually impossible to change every physical instance of an infrastructure component at one time. Plan for operating multiple versions of any infrastructure component being updated or replaced. It is common for a physically distributed enterprise to be operating two, three, or even four different versions of a single component at the same time. Account for multiple versions, not just for brief periods but continuously as the infrastructure evolves.

Baseline infrastructure assessment – Assessing an operational environment is often a first step in an infrastructure engineering effort. The focus of the assessment should be based on the customer needs and requirements. Two examples are

• Assess a baseline configuration of an existing operational environment to use for gap analysis of an “as-is” versus a “to-be” architecture.
• Compare a baseline configuration of an existing operational environment against a secure configuration standard for a security assessment.

Common security processes Perform trusted, independent vulnerability assessments to highlight issues and help remedy and mitigate risk based on NIST, NSA, and leading industry practices in the information assurance and security realm. Document security vulnerabilities and provide recommendations for resolution, mapping the findings to NIST 800-53 [8] controls and providing a risk level report. Promote a standard set of commercial tools such as NetDoctor, Nessus®, or Wireshark where applicable. These tools reuse a “Findings Dictionary” to document common vulnerabilities and provide a consistent approach across assessors and assessment organizations. Multiple SEs from different organizations can all perform the same science, technology, and engineering for different customers in the enterprise following the same documented processes.

Technology transition testing – Leverage the effort of industry experts by partnering with accredited test laboratories. For example, preparing for changes to computer networks to support the IPv6 addressing plan requires a partnership with NIST, federal agencies, or government entities, and the wide range of commercial network equipment vendors. The IPv6 Transition effort is based on a “target architecture” to focus on operational testing. Test planning includes implementing a test laboratory architecture, proving out operational Dual Stack configurations, and identifying testing requirements for pilot deployment.

Next-generation network—The evolution continues – Network technologies and capabilities continue to evolve with the continued growth of the Internet. The current trend toward converged services is apparent and seen across the federal government. This shift requires a robust core and reliable end-to-end services at a minimum. Key next-generation network infrastructure attributes include